Cancellation Policy

1. How to Cancel

To cancel a scheduled service appointment, please contact us at least 24 hours before your scheduled appointment time via email at refunds@pulsarnetworks.us or by phone at +1 (413) 255-5808. Please include your booking confirmation number when requesting cancellation.

2. Cancellation Fees

Before Service Installation

Cancelled before appointment:

Full refund to your original payment method within 3–5 business days. No cancellation fee.

After Service Installation:

If you are dissatisfied with a completed installation, contact us within 7 days of the service date. We will make every effort to resolve the issue, including a free return visit at no additional charge.

If the issue cannot be resolved after a return visit, a refund will be issued to your original payment method within 3–5 business days.

Refund requests submitted after a signed job completion form has been received will be reviewed individually. We will contact you within 2 business days of receiving your request.

3. Rescheduling

Appointments may be rescheduled at no charge if requested at least 24 hours in advance. Requests made within 24 hours of the scheduled appointment will be treated as a cancellation and subject to the cancellation policy above.

4. Our Right to Cancel

We reserve the right to cancel or reschedule appointments due to technician availability, safety concerns, weather conditions, or other circumstances beyond our control. In such cases, customers will be notified as soon as possible and offered either a full refund or the option to reschedule at no additional cost.

5. No Subscription Services

All services provided by Pulsar Jets Networks LLC are one-time, non-recurring service fees. We do not offer subscriptions or recurring billing unless explicitly stated in a separate written agreement.