Refund Policy

1. Full Refund Eligibility

You are eligible for a full refund if:

You cancel your booking at least 24 hours before the scheduled appointment. We are unable to deliver the service you paid for due to our failure. Our technician does not arrive within 60 minutes of the scheduled time without prior notice. The service delivered does not match the service described in your service agreement.

2. Non-Refundable Situations

A refund will not be issued if:

The service has been completed and you have signed the job completion form. You cancel with less than 24 hours notice. The service was not deliverable due to customer-caused issues such as an inaccessible area, missing equipment, or no adult present at the time of the appointment.

3. How to Request a Refund

Contact us within 7 days of your service date:

Email: refunds@pulsarnetworks.us — please include your booking confirmation number.
Phone: +1 (413) 255-5808

4. Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. You will receive an email confirmation when your refund has been processed.

5. Chargeback Policy

We strongly encourage customers to contact us directly to resolve any billing concerns before initiating a chargeback with their bank. We maintain signed service agreements, job completion forms, and itemized receipts for every transaction and will respond to any chargeback dispute with complete documentation. Fraudulent chargebacks for services properly delivered will be disputed.

6. Dispute Resolution

If you are unsatisfied with a refund decision, you may escalate by emailing refunds@pulsarnetworks.us with the subject line "Refund Escalation." We will respond within 3 business days with a final decision.

Contact

Email: refunds@pulsarnetworks.us
Phone: +1 (413) 255-5808
Address: 39 Van Deene Ave #39B, West Springfield, MA 01089
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST